Jason was able to do the repair two days after the initial appointment. All in all, the entire process took about five days. They worked quickly and cleaned up & hauled away the damaged roof materials. The repair was excellent and my roof has a seamless appearance.
To my surprise, Jason called me the same day and said he would be at my house the next morning to do the repair. I was ecstatic because I didn't expect the repair to happen that quickly. Unfortunately, poor weather delayed work for 2 days. Obviously, that wasn't their fault and I wouldn't expect anyone to work on a roof during a rainy day; however, I was a bit frustrated that they didn't call me to confirm another date on the days they didn't show to work. It was up to me to call the office. Not a huge deal, but it's good policy to communicate with your customer in that situation.
We needed a small repair on our roof after a tree branch fell and punctured our roof. The timing was terrible because our house was under contract to sell and we needed the repair to be finished quickly.
Affordable Roofing won my loyalty and I am genuinely happy with the work they did.
I complained to the owner’s son about my experience and there was still no reasonable attempt at customer service after my call. I received my invoice and a collection call 2 days later. It’s clear they are only concerned about a contract and their payment, don’t expect customer service.
After receiving a quote, agreeing to the pricing, signing the contract (8/30/2017), and being given a 6-8 week time frame, I now have nothing to show for it. I have tried repeatedly to contact the crew to come out and do the job they were hired to do. I was told they would be there on 10/7/2017 to do the job, but was told later that day (6:27 PM as a matter of fact) that they couldn't make it. My husband was home all day waiting on them to arrive, only to be told oops we can't come. Now here we are almost 3 weeks later, and I was just told that they are cancelling my contract because I never should have been given a time frame and they are still weeks out from being able to do the work. So after waiting 8 weeks like I was quoted, and dealing with leaking and overflowing gutters for weeks, we are now set to wait longer for someone else to actually do the job. The communication between the crew, this company, and its customers is laughable. I would NOT recommend them.
Beware of making any type of contract with this company. They definitely take more jobs that they can handle and will never finish your contract in time. There is so many issues going on with this company that I regret even talking to them. Sigh... Please stay clear away from them.
This company came out and took the measurments all around my house for a siding job, said they would get back to me with a price, It's been two months or more and I haven't heard a word since!
Customer Service rating is a 0! If you are looking for any type of customer service, find another company. No one kept me informed with a time estimate for the job (they were approx. 8 weeks out). Supplies were unexpectedly delivered. I called regarding the install and was told someone would call to schedule. I received no such call and the workers suddenly appeared. They were very efficient and the roof looks good, that’s my ONLY compliment. My landscaping was not protected as outlined in the contract and I still found multiple nails/tacks on my property after they left - even in the driveway.
When I called the office, I spoke with a man named Jacob. He was friendly and pleasant and scheduled my estimate for the following week. Tyler, the gentleman who did my estimate, was prompt and quickly gathered the details he needed. After I looked over the estimate and confirmed I wanted Affordable to do the repair, he told me someone named Jason would call to let me know when the repair would happen.
*On a side note: this repair took place at a time when every single contractor in Bradley County was extremely busy. Affordable Roofing was also extremely busy, but they were the *only* company who took my repair seriously. Every other contractor I called (of which there were six) said my repair would not be scheduled and could only be made at the "convenience" of one of their roofers who chose to do the work after-hours. This did not sit well with me. I understand companies were busy due to damaging spring storms; however, that didn't mean my repair wasn't important.
Affordable Roofing Siding And Gutters Llc is a US Roofing Contractor based in Cleveland, Tennessee. Affordable Roofing Siding And Gutters Llc is located at 332 3rd St SW, Cleveland, TN 37311, USA.
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