Application fee MILL. Beware!! They will always tell you need a co-signer after they took your $20. Pretty sad when you have a credit score of 698 which is considered great.
My girlfriend and I are relocating to Cleveland and decided to look at homes with Gilbert property management. We looked at 6 properties and were disappointed with each one. All of them were dirty, with many things in disrepair, and several safety concerns including outlets in the shower, stairs with no railing, and exposed electrical wires. If this is how they regularly maintain their properties, then we want no part of this company.
Do not even deserve a rating. These people are the worst people ever. They are super lazy and do not get anything done. All their properties are horrible and I even had a snake in my house and called them they did not care or do anything. They suck. Save your money and time and go somewhere else!
I rented from Gilbert prior to purchasing my home. They have a vast selection of properties available and they were within my budget. I loved the town home I rented and the location was great too. My stove tore up and I reported it. The maintenance team had it fixed the same day I reported it. Whenever someone tells me they are looking for an apartment I always recommend Gilbert.
HORRIBLE customer service! My husband and I relocated for work to the Cleveland area and moved into a Gilbert property. About 3 weeks later we noticed a leak in the back of the house. We called Gilbert Realestate as soon as we noticed it and spoke to Susie. This was around 8:00pm after my husband got home from work. My husband told her he was able to track down the leak to a busted plumbing pipe and dug it up. He proceeded to tell her that instead of calling an emergency plumber, he could fix it himself. She said that she really appreciated it and would call and get the water bill adjusted seeing as it would most likely be much higher due to the leak. My husband spent several hours and his own money for supplies to fix the leak (which we had no problem doing). As suspected, we received a $332 water bill about 2 weeks later. I called the office every day for 5 days asking if anyone had spoke to the water company and every day someone would tell me to call back the following day or that someone would call me back (which never happened). Today, the 5th day, when I called the office and I told them it was me calling again to see if they had spoken to the utility company, seeing as the bill was coming due and we needed to get this resolved. As soon as I told the lady my name, she got IRATE with me. She told me that she’s too busy to be dealing with me and that she’s been working non stop for 13 hours dealing with peoples problems and that I needed to call back tomorrow. I began to explain that I’ve been calling every day like I’d been told to and that nothing is being taken care of. She told me she did not want to argue with me (I wasn’t arguing at all, just asking when I could expect a resolution to a 2 week problem) and she hung up. I am utterly SHOCKED at the crude and unprofessional manner in which I’ve been treated the past 5 days, and most specifically today. If you can’t handle the duties of your job, that’s one thing, but in no way should you take out your frustrations on a customer. Especially one who has been nothing but patient with handling this situation.
Gilbert Real Estate And Property Management is a US Real Estate Agency based in Cleveland, Tennessee. Gilbert Real Estate And Property Management is located at 2407 Chambliss Ave NW, Cleveland, TN 37311, USA.
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